Hardware Status not displaying on vSphere Client – Fix

Today I reinstalled my vCenter server so that I could manage both of my vSphere Hosts centrally, the installation itself went as smoothly as possible but there was one small blip.

When connecting to the vCenter server I discovered that I couldn’t browse to the Hardware Status page but if I connected directly to the host with the vSphere client I had no issues.

A Google search later found that this had been an issue back in 2009 but I hadn’t really found much since, the methods to fix this differed slightly with me probably down to the fact that I had installed vCenter onto a 2008 R2 SP1 installation.

To fix the issue on a 2008 R2 installation do the following.

1. On the vCenter server go to Start – Run – ADSI Edit

2. Select connect to and ensure the following is selected under connection settings

– Connection name – vCenter

– Connection Point – Distinguished Name is selected and name is “dc=virtualcenter, dc=vmware,dc=int”

– Computer – Server name : localhost

– port : 389

– Click ok to connect

4. Once in Adsi Edit browse to

Right click on the CN=VIMWEBSVC and choose Properties.

Scroll Down to vmw-vc-URL

Here we can see that this is populated with a DNS name, we are going to change it to an IP address.

Click OK and exit out from ADSI Edit.

At this stage I then launched Services.MSC and restarted the two following services.

However, when trying to restart the VMware VirtualCenter Server service (which requires a restart of the Webservices service anyway) I had an issue where the VMware VirtualCenter Management Webservices service wouldn’t restart, at this point a simple reboot resolved the issues.

Once the vCenter server had restarted (and I reconnected back via the vSphere Client) I then went to the Hardware Status Page and was presented with the following screen.

All fixed :)

4 comments to Hardware Status not displaying on vSphere Client – Fix

  • Any idea how to apply this fix to the vCSA (vCenter Server Appliance)?

  • Kevin

    Thank you so much. This totally fixed my hardware tab refresh issue and the fact that it now polls hardware statuses in the background every 5 minutes like it’s supposed to! I didn’t find out about 2 RAID drive failures on two seperate servers today until I just happened to manually refresh the hardware tab. Now I should be getting alerted via email the minute a problem occurs instead of doing this once a day.

    Many, many thanks.

  • Rado RAKOTONIRINA

    Thanks for this advice. It was very usefull.

    I want just to add a link to a microsoft knowlege base about ADSI Edit.
    http://technet.microsoft.com/en-us/library/cc773354(WS.10).aspx

    I was unable to launch adsiedit so I had to register adsiedi.dll (regsvr32 adsiedit.dll) first as statuted by the above mentioned kb.

    Rado.